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FAQ

Deposit / Withdrawal

We offer a wide variety of deposit/withdrawal methods and you can compare these methods and choose which one is best suited for you here

Please check with your bank that you can send your funds in the currency of your trading account. We can accept funds received in USD and SGD Only and these can be converted to the currency of your trading account. Should this be required, conversion rates will apply.

In order to withdraw funds from your account you will need to complete a withdrawal request. These can be found within your ToTradeFx account. Please be aware that it can take up to 2 business days for your request to be processed by us. You must withdraw the initial deposit amount by the same method you used to deposit. Subsequent withdrawals can be withdrawn to any bank accounts in your name (or by any other method you have used to deposit). You can only withdraw back to an account registered in your own name.

Yes, but a withdrawal request can only be processed if the free margin on your account is adequate to cover the withdrawal amount plus any extra fees which may arise in the transfer, such as commission. To calculate your free margin you subtract the necessary margin, i.e. the necessary amount for your positions to stay open, from your account equity. We will not be able to process your request if the free margin on your account is inadequate.

No. Your account will still be active with a balance of zero.

When you withdraw funds from your account you will be charged a fee in order to cover the commission charged by our sending bank. TOTRADEFX is not liable for any additional fees which may be charged by intermediary banks. You can find further information on commissions and conversion rates in ToTradeFx.

Yes, you can make both deposits and withdrawals to and from your trading account using your personal bank account. You should use the same bank account to withdraw your funds that you used for your initial deposit. Additional withdrawals can be made to alternative bank accounts existing in your name.

Yes, you can transfer funds internally between any of your live trading accounts by submitting an Internal Transfer request from within your ToTradeFx account. These requests are free of charge; however conversion rates may apply if the accounts are in different currencies.

For deposits made via bank wire transfer, 3-5 working days are usually required for the deposit to reach our bank(s). Credit/Debit card and e-wallet deposits are usually processed within 2 business hours. We try our best to post your money to your trading account the same day that we receive it. If for whatever reason we cannot do this, we post it on the following business day, at the latest.

Withdrawal requests are usually processed by us within 2 business days. Once your request has been processed it can take 3-5 business days for the funds to be received back to your bank account.

There is no minimum amount when using wire transfer, but you must always make sure that you have sufficient funds to cover any commissions that the bank may apply.

Forex Terminologies

The spread is the difference between the bid and the ask price. The bid price is the rate at which you can sell a currency pair, and the ask price is the rate at which you can buy a currency pair. With us, you can trade a large range of instruments with flexible spreads. That gives you a greater degree of price transparency on your trades.

The rollover rate, also referred to as "swap" or "interest" rate, is simply the cost-of-carry that is applied to your account on a day-to-day basis. It is the difference between the interest rates of the two currencies which a trader either earns or pays when a position is kept open overnight.

The term "order volume" refers to the number of standard lots you want to trade.1.00 refers to 1 standard lot or 100,000 units of the base currency.0.10 refers to 1 mini lot or 10,000 units of the base currency.0.01 refers to 1 micro lot or 1,000 units of the base currency.

Spot markets refer to the markets that deal with the current price of financial instruments.

If you are buying a currency pair, you are opening a 'long' position, if selling - 'short'. For example, if you buy 1 lot of EUR/USD, it means you open a long position for 100,000 units of EUR against USD. And if you sell 10 lots of AUD/USD that means you open a short position for 1,000,000 units of USD vs CAD.

Slippage occurs when the market gaps over prices or because available liquidity at a given price has been exhausted. Market gaps normally occur during fast-moving markets when a price can jump several pips without trading at prices in between. Similarly, each price has a certain amount of available liquidity. For instance, if the price is 50 and there is 1 million available at 50, then a 3 million order will get slipped, since 3 million is more than the 1 million available at the price of 50.

Margin is a percentage amount of the total trade size which a broker requires as a good faith deposit in order to allow a trader to open that position. This amount is not a fee or transaction cost; however, it is simply a portion of your account equity set aside within your account as a deposit towards the trade. Margin requirements are determined by taking a percentage of the notional trade size and are determined by the broker in advance in the trading conditions.

Margin Call is an alert to trader when the account equity falls below 100% Margin Level. This means, the account is left with only the supplied margin and should be funded with more money in order to prevent it from facing Stop Out or force closure.

Yes, we conduct regular trainings and seminars for free. Our sales team also does one-to-one consultation with clients for their specific trading needs.


Risk Warning: Foreign exchange trading carries a high level of risk that may not be suitable for all investors. Leverage creates additional risk and loss exposure. Before you decide to trade foreign exchange, carefully consider your investment objectives, experience level, and risk tolerance. You could lose some or all of your initial investment; do not invest money that you cannot afford to lose. Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions.
Note: ToTradeFx Regulated under TradeFxPlatform MetaTrader under the U.K Registration Companies House.

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